Contact us

We read every message, and corrections always come first.

• Email: [email protected]
• Corrections: tell us which story, what is wrong and, if you can, a link to a source that shows the right information. We will check it and update the story if needed.
• Story tips: if a payment rule, app change or phone update has confused you, tell us. Questions from readers often become our next explainer.

We cannot help with problems in your own bank account or app. For a failed payment or a disputed transaction, contact your bank or the app's support team first.